## FAQ

How can I fund my trading account?

You can fund your account by credit cards (VISA/MasterCard), Bank wire transfer, Bitcoin, Ethereum, Litecoin, Altcoins, Neteller, Skrill, Perfect Money.

How quickly the funds will be added to my trading account?

The funds will be available for trading immediately, once we receive a confirmation from payment system.

What are the conditions for withdrawals?
For security reasons, identification of the person is required for all withdrawals, regardless of the withdrawal amount.
For account without bonus: trader has to reach a 100% turnover from deposited amount, to claim for for withdrawal.
For account with bonus: trader has to reach 300% turnover from deposited amount, to claim for deposited amount and profit withdrawal. More details in "User agreement".
The minimal amount allowed for withdrawal is $50.
How quickly my withdrawal request is processed?
TRUST WALLETprocesses all withdrawal requests within 1 hour.
However verification may take longer time, if client didn't submit all requested documents in time.
Does TRUST WALLETwithhold a tax from payouts?

TRUST WALLETdoesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.

How can I close my TRUST WALLETaccount?

Please email at [email protected] to request closing of your account. You will receive a confirmation when this request will be completed.

What is CFD?

CFD - Contract for Difference.
CFD is type of financial asset which helps trader to gain and earn in a continuous way. By predicting the move of a currency, trader can choose to open BUY or SELL contract for any asset.

What is binary option?

Binary options are a simple and potentially very profitable way to make money from short term movements on the market. By correctly predicting whether the price of an asset will go up or down, you can get a significant income in a continuous way.

What is cryptocurrency?

Cryptocurrency is a digital currency, which functioning is based on blockchain techology. Physically currency doesn't exist, it exist only in virtuality.
The most popular cryptocurrencies are Bitcoin, Ethereum, Litecoin, Dash, Ripple. You can use these currencies to fund and trade.

What is the minimum and maximum deposit amount?

The minimum deposit amount is 250$ (or €), and the maximum - 50000$ (or €).

Do I have to download any software for trading?

There is no need to download something before you can start trading with Simplex Fx Option. All you need to do is sign up and add funds into your account and you’ll be ready to start trading.

Is there any maintenance or registration fee?

No, it is free to open an account with Simplex Fx Option.

How can I sign up?

To sign up go to ‘Open an Account’ and enter the required information.
Please make sure the data you submit is correct and up to date.
In the future it will simplify withdrawal process.

How to trade on demo account?

To receive demo account access you need to fund your trading account and contact customer support to get an demo account credentials.

How to trade binary options?

To trade binary options, simply fund your account and login into the platform. You will see binary options trading by default.
To start trading, choose CALL or PUT options depending on your forecast.

How to trade CFD?

To start trading CFD, fund your account and login into the platform. On the top you'll be able to choose CFD trading tab and start trading CFD.
You can choose BUY or SELL options, depending on your market forecasts.
It’s not permitted to trade CFD, if total account loss is exceeding total amount of deposits on the account.
When trading CFD, if balance drops to the level of bonus, an automatic closing of all open trades takes place - Margin call.
Example: You deposited $1000 and got bonus of $1000. If the loss in your account equals to $1000, bonus is automatically withdrawn and open trades are closed.

What are the conditions for a bonus in CFD trading?

Bonuses are eligible on all CFD trades and are awarded by TRUST WALLETup to 100%, based on your deposited amount. Bonuses are meant to give a trader an additional margin for maintaining positions and/or to open larger volume positions. With this statement client should understand, that Profit and Loss (PnL) always relates to client's Net balance, not Bonus amount.
Bonuses awarded by TRUST WALLETare not withdrawable or tradable separately.

What time base is used by the platform?

The time is displayed based on Greenwich Time (GMT)

Payouts for assets

You can find payouts for different trading assets in the trading platform, on the right left side.
For example, you will see: EURUSD - 85%. That means if you will open trade with $100 investment, then in case of win you will receive $185 payout - $100 investment return and $85 of profit.

Copy trading - follow successful traders

Copy trading service designed for novices and people who want to trade automatically without manual trades.
To get started, you need to fund your account and on the trading platform press Copy trading, then choose trader to copy from.

What is Margin Call?

Margin call is account state when all your open trades will be automatically closed.
Margin call is triggered by 5% margin level (5% from free funds + opened positions margin).
For instance, you have $1000 on your balance and you open several positions.
In case your total floating profit/loss will reach -$950 (5% from free funds + opened positions margin), you margin call will be triggered.

What is Double Up?

You can double up your investment on chosen option. When you double up trade, you will get duplicate position - asset, direction, amount and expiry time will be the same, but open price will differ. New positions will be opened by current market price.

What is Rollover?

You can move option expiry time on next period (to current expiry time will be added one period).
Following conditions should be complied:
1. Opened position should be out of the money (not in profit).
2. Using rollover your investment amount will be increased on 30%. You need to have enough funds on balance.
3. Till option expiry time remaining >1/4 from chosen period.

What is Sell Out?

You can close opened position before its expiry time if the position is in profit on 0.1% or more.
After position is closed, investment will be returned back to your balance.